Tenant Support & Frequently Asked Questions

Tenant Services & Support

Getting into a new residence can be exciting, yet also stressful. Our goal is to help you with the process and help support you during your stay. We help with:

Smooth move-in process
Friendly in-house staff to assist in repairs and maintenance or inquiries
24 hour emergency line
48 hour response time for non-emergencies and on-going support
Easy rent payment options

Live with BK Service Requests will no longer be taken via email.

All Urgent and General requests MUST be submitted through BKRequests.ca.

If your request is regarding Fire Damage, Significant Flood or No Heat (November through April), please call the Emergency Service Line at 705-702-0066.

IF THIS IS AN EMERGENCY AND YOU REQUIRE POLICE, FIRE OR AMBULANCE- PLEASE CALL 911*

Looking for a apartment to rent that feels like home? Explore our open vacancies today.

Property Rentals

Frequently Asked Questions

Is the unit “pet-friendly”?

Yes, with a completed pet-waiver.

If appliances are not pictured in the ad, are they included with the property?

Yes, all units include a fridge and stove, washer & dryer (unless specified in the details of our listing) Pictures just may have been taken before the appliances arrived at the unit if it is a newly renovated unit.

Can I smoke in the unit?

No, all our rental units are non-smoking, of any substance.

When is rent due and what payments do you accept?

Due either on the 1st or the 15th of the month (depending on your lease start date) rent is collected via e-transfer

Are references and credit checks required?

Yes, we do a tenant verification check as well as call references and employers

Is the rent all-inclusive, and what does that mean?

Yes, rents are all-inclusive of electricity, heat and water. Unless otherwise specified in the property listing.

Is Wi-Fi included?

No. Wifi is not included.

What number do I call if I have more questions?

Please call 705-702-0070

Call Us: 705-702-0066

Tenant Service Request